Duke University's Patient Revenue Management Organization (PRMO) is hiring a Patient Service Associate to coordinate the daily clinic preparation process and ensure a seamless patient experience. You will be central to patient identification, check-in/out, charge posting, cash management, and appointment scheduling.
What You'll Do
- Prepare for clinic visits by reviewing next-day patients and completing preparation activities.
- Check-in patients upon arrival, verify demographic data, and educate patients on required forms.
- Collect and post co-payments and account balances.
- Manage patient charts, file documentation, and return medical records.
- Prepare, audit, and batch encounter forms for completeness and accuracy.
- Schedule patient appointments, tests, and procedures.
- Answer telephones, take messages, and report medical information accurately and timely.
- Explain billing policies to patients and coordinate lab or ancillary service requests.
What We're Looking For
- High school education with knowledge of basic grammar and math.
- Minimum of one year of work experience in patient or public service, preferably in healthcare.
- Experience coordinating multiple tasks effectively.
- Strong verbal and written communication skills.
- Basic PC and data entry skills.
- Knowledge of medical terminology and professional telephone etiquette.
- Demonstrated ability to organize, prioritize, provide clear instructions, and interact tactfully with customers.
- Ability to apply specific departmental policies related to patient verification, payment collection, and record maintenance.
Technical Stack
- Maestro Care for patient information management, check-in processes, and charge posting.
Team & Environment
You will join the Patient Revenue Management Organization (PRMO) at Duke University, a team dedicated to supporting clinical operations and revenue cycle management.
Work Mode
This is an onsite position.
Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
