ISTA Personnel Solutions is seeking a Patient Outreach Consultant to support a U.S.-based dental healthcare provider serving nursing home residents. This is a consultative, non-sales role focused on educating warm leads and guiding them through the sign-up process.
What You'll Do
- Contact warm leads who have already expressed interest in dental services for nursing home residents.
- Conduct outbound follow-ups via phone and email in a professional and empathetic manner.
- Clearly explain dental service packages, benefits, and care options.
- Guide potential patients and decision-makers through the sign-up process using a consultative, relationship-focused approach.
- Respond to questions, address concerns, and provide reassurance throughout the process.
- Accurately capture all interactions, notes, follow-ups, and outcomes in the CRM system.
- Manage structured follow-ups and daily outreach tasks in line with defined processes.
- Ensure a smooth, positive, and informed experience for each prospective patient.
What We're Looking For
- Previous experience in outbound calling, sales support, call centre, or customer engagement roles.
- Excellent verbal communication skills with a friendly, professional, and patient manner.
- Strong ability to build rapport and explain services clearly and confidently.
- Comfortable working with targets and structured follow-ups in a non-commission environment.
- Proficient in Microsoft Office and CRM systems.
- A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection.
- A reliable power backup solution to manage load shedding and power outages.
Nice to Have
- Experience in healthcare, dental, medical aid, or patient-facing service environments.
Technical Stack
- Microsoft Office
- CRM systems
Work Mode
This is a remote position operating on EST hours.
