Pearl Talent is hiring a Patient Engagement Specialist to be the vital first point of contact for prospective patients at our US-based Health-AI company. In this role, you will manage high-volume communication and guide patients through their initial care journey with accuracy and empathy.
What You'll Do
- Conduct high-volume outbound and inbound patient calls, SMS, and email outreach.
- Guide patients through intake forms, pre-consult assessments, and onboarding steps.
- Ensure all pre-enrollment documentation is completed accurately and on schedule.
- Serve as a warm, informed, and empathetic first point of contact.
- Clearly explain processes, set expectations, and address questions professionally.
- Build trust while ensuring patients feel confident and supported.
- Maintain and update patient data in CRM and healthcare platforms.
- Track pre-enrollment metrics, flag bottlenecks, and escalate issues proactively.
- Collaborate with internal teams to optimize workflows and ensure smooth patient handoffs.
What We're Looking For
- Exceptional written and verbal English communication skills.
- Proven experience handling high-volume calls in a fast-paced, patient-facing environment.
- Background in healthcare coordination, patient intake, or medical onboarding.
- Proficiency with CRM tools such as Salesforce or HubSpot.
- Comfort with dialers and SMS tools like OpenPhone or similar.
- Strong attention to detail and the ability to manage multi-step processes accurately.
- A calm, solution-oriented mindset under pressure.
Nice to Have
- Experience in telehealth, concierge medicine, or multi-provider practices.
- Familiarity with HIPAA compliance and secure messaging.
- Comfortable working across multiple digital platforms like spreadsheets, Slack, AI interfaces, and dashboards.
Technical Stack
- Salesforce
- HubSpot
- EMR systems
- OpenPhone or similar dialers/SMS tools
Benefits & Compensation
- Fully remote work.
- Generous PTO and sick leave.
- Direct Mentorship from international industry experts.
- Learning & Development resources for ongoing professional growth.
- Global Networking opportunities with professionals around the world.
Work Mode
This is a fully remote position with global operations.
