Vynca is looking for a Patient Engagement Specialist (Internal Title: Outreach Specialist) to join our team. In this role, you will conduct telephonic outreach to potential palliative care eligible patients to educate them about services and grow the program. You will act as a critical liaison between patients and the practice, maintaining confidentiality and collaborating closely with the market and business development team.

What You'll Do

Conduct direct telephonic outreach to patients on provided lists.
Follow standard messaging while maintaining high customer service standards.
Act as a liaison for the patient and practice by directing calls to other appropriate individuals or departments.
Respond to incoming and outgoing calls, texts, and emails to address patient questions and concerns.
Educate patients on services offered by the practice(s).
Identify outreach trends and report findings to the team.
Maintain confidentiality of sensitive patient information.
Maintain a good collaborative working relationship with the designated market team & practice leadership team.
Conduct outreach to community partners to develop, improve, and sustain relationships with referral sources.
Coordinate efforts to manage and grow enrollment for targeted regions, including tracking and ensuring systematic outreach.

What We're Looking For

Willing and able to work Monday-Friday, 8:30am-5pm Pacific Time, with the possibility of overtime.
2 years of healthcare experience required.
1 year of telephonic customer service experience.
Understanding of, and experience with, call center performance operations.
Experience working in a medical practice or healthcare setting.
Experience & comfort using technologies such as a computer, telephone, and various types of electronic health record (EHR) platforms.
Must possess strong organizational skills.
Ability to work independently.
Proficient with Microsoft and Google applications.
Strong communication skills.
Exceptional motivational skills, including conflict/dispute resolution techniques.
Must have access to a reliable internet connection.

Nice to Have

Bilingual (English/Spanish).
Experience working in Salesforce, or related CRM.
Medical Terminology certification.
Call center experience highly preferred.

Technical Stack

Microsoft applications
Google applications
Electronic health record (EHR) platforms
Salesforce or related CRM

Team & Environment

You will work in partnership with the market and business development team.

Work Mode

This is a fully remote position.

At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.