Montu UK is hiring a Patient Engagement Coordinator (12 month FTC)

At Montu, each patient interaction represents an opportunity to streamline and comfort their healthcare experience. As a Patient Engagement Coordinator, you'll navigate patients through our processes, comprehend their concerns, and guarantee comprehensive support throughout their journey. This position transcends mere query management – it's about cultivating a positive experience that empowers patients and clinicians to maximize service potential. Becoming part of our expanding UK team means significantly contributing to care delivery methodology and constructing a service patients can trust and staff can celebrate. (This is a 12 month Fixed Term Contract) Key responsibilities: - Welcoming new patient registrations - Conducting patient feedback solicitation - Performing comprehensive follow-ups regarding outcomes and addressing potential inquiries - Demonstrating expertise in supporting patients across technological skill levels - Professionally engaging with anxious patients, offering clear reassurance - Optimizing appointment scheduling for enhanced patient satisfaction - Navigating patients through clinical and pharmacy procedures - Resolving patient-related inquiries - Managing electronic health record maintenance - Supporting clinical teams through: - Collecting long-term condition patient data - Verifying patient assessment eligibility - Coordinating with technical support teams - Participating in work-related meetings - Maintaining mandatory training and policy compliance - Accommodating flexible shift requirements Skills, experience and qualifications: - Minimum 2 years high-volume contact center experience - Healthcare sector background - Sales expertise - Exceptional detail orientation - Understanding of regulatory compliance - Advanced IT proficiency - Superior communication capabilities - Self-motivated performance approach - Pressure management skills - Demonstrating consistent professionalism during intense patient interactions What we offer: - Competitive compensation - 25 days holiday (increasing to 27 after one year & 30 after 2 years) + bank holidays - 5% matched pension - Cycle-to-work program - Professional development opportunities - Dynamic supportive workplace About Montu Montu UK represents a premier digital health organization specializing in cannabis-based medicinal products. We're dedicated to transforming lives by enhancing treatment accessibility and delivering exceptional care standards. Our dynamic environment provides ideal professional growth while enabling meaningful patient impact.