Responsibilities
- Onboarding new patients
- Outreach to patients to obtain feedback
- Follow up with patients to discuss outcomes, next steps, and address any questions they may have.
- Skilled in providing guidance and support to patients with varying levels of technological proficiency.
- Calmly engaging with patients who are anxious about processes, providing reassurance and clear information to help alleviate their concerns.
- Reschedule and coordinate patient appointments to optimise patient satisfaction
- Guide patients through the clinic and pharmacy processes
- Assist patients with any queries
- Maintain patients’ electronic health records
- Support the clinical team in the following areas: Collecting patient data relating to long term conditions
- Ensuring patients meet the criteria for an initial assessment based on Montu’s inclusion and exclusion criteria
- Liaise with product and tech support team on technical issues
- Attend work related meetings as required
- To maintain all mandatory training and familiarity with company policies and SOPS
- Shift based and flexible working maybe required from time to time
Requirements
- 2 plus years in high volume contact centre
- Working in a healthcare environment
- Sales experience
- Excellent attention to detail
- Good understanding of working a highly regulated industry and following policies and SOPs
- High level of IT proficiency
- Excellent communication and interpersonal skills
- Self motivated and target driven
- Ability to work under pressure
- Proficient in maintaining composure and professionalism while managing high-pressure situations and engaging in intense conversations with patients, ensuring their needs are addressed with empathy and care.
Benefits
- Competitive salary
- 25 days holiday (rising to 27 after one year & 30 after 2 years) + bank holidays
- 5% matched pension
- Cycle-to-work scheme
- Opportunities for development and growth
- A dynamic and supportive work environment
Additional Information
- This is a 12 month Fixed Term Contract
- Shift based and flexible working maybe required from time to time
- To maintain all mandatory training and familiarity with company policies and SOPS
