Emory Healthcare is looking for a Patient Arrival Specialist to serve as the first point of contact for patients and families arriving at our facilities. In this role, you will create a positive, smooth, and welcoming experience for every person you encounter.
What You'll Do
- Warmly greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation.
- Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment.
- Support patients with check-in, including using online applications and troubleshooting technical issues.
- Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed.
- Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed.
- Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays.
- Round on patients in waiting areas to ensure comfort and address immediate needs.
What We're Looking For
- Must be at least 18 years of age and authorized to work in the United States.
- Proficiency in English, with strong communication skills.
- Strong interpersonal skills with the ability to work collaboratively in a team environment.
- Basic digital literacy and comfort navigating software applications.
- Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy.
- Successful completion of software training upon hire.
Nice to Have
- High school diploma, GED, or equivalent.
Benefits & Compensation
- Comprehensive health benefits that start day 1.
- Student Loan Repayment Assistance & Reimbursement Programs.
- Family-focused benefits.
- Wellness incentives.
- Ongoing mentorship, development, and leadership programs.
Work Mode
This is an onsite position.
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
