Phreesia is hiring a Patient Advocate

AutoNation is hiring a Patient Advocate to deliver exceptional service to health system patients from a remote, call center environment. This work-from-home role focuses on simplifying the patient payment process, making it easy and effortless.

What You'll Do

• Serve as the first point of contact for patients regarding billing questions, account balances, payment plans, and AccessOne account management.
• Handle inbound and outbound patient interactions with professionalism, empathy, and efficiency.
• Review patient accounts, verify balances, and provide clear explanations of statements and adjustments.
• Use judgment and problem-solving skills to resolve inquiries, troubleshoot issues, and provide accurate guidance.
• Escalate complex issues when necessary while maintaining ownership of the patient’s experience.
• Meet quality, accuracy, and service-level standards while maintaining empathy and professionalism.
• Collaborate with internal teams to share patient insights and support continuous improvement.
• Protect patient privacy and adhere to HIPAA, financial compliance requirements, and organizational policies.

What We're Looking For

• Proficiency with MS Office, Windows OS, and web browsers.
• Excellent verbal and written communication skills.
• Effective time management and organizational skills.
• High level of professionalism, reliability, and integrity.
• Ability to work uninterrupted 8-hour shifts with scheduled rest breaks and meal periods.
• Ability to work in a fast-paced environment while maintaining accuracy and focus.
• Strong analytical and decision-making skills to evaluate account details and recommend solutions.
• Proven ability to safeguard highly confidential information.
• Ability to respond to and de-escalate sensitive matters with patience, compassion, and empathy.

Nice to Have

• Medical billing experience.
• Call center experience.
• Spanish language fluency.

Technical Stack

• MS Office
• Windows OS
• Web browsers

Team & Environment

The Patient Advocate Call Center is the core of operations.

Benefits & Compensation

• Compensation: $18-$23 per hour
• 100% Remote work + home office expense reimbursements.
• Flexible PTO + 8 company holidays.
• Monthly reimbursement for cell phone + internet + wellness.
• 100% Paid 12-week parental leave to U.S. employees.
• Variety of insurance coverage for people (and pets!).
• Continuing education and professional certification reimbursement.
• Opportunity to join an Employee Resource Group.

Work Mode

This is a 100% remote, work-from-home position open to candidates across the US.

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.