Vaughan Regional Medical Center / ScionHealth is looking for a Patient Access Representative to join our clinic team. In this key role, you will assist in coordinating patient access services to ensure a smooth and efficient experience for our patients and providers.
What You'll Do
- Register and pre-register patients by collecting and verifying demographic and financial data
- Address patient financial responsibilities including co-pays and co-insurance at the time of registration
- Verify insurance coverage, ensure compliance with payer requirements, and obtain necessary prior authorizations or referrals
- Maintain up-to-date knowledge of insurance payer guidelines
- Respond to patient and customer inquiries professionally and in a timely manner
- Manage daily appointment schedules, including placing reminder calls and contacting referred patients
- Accurately collect and reconcile co-pays
- Scan and upload documents, test results, and referral information into the electronic medical record (EMR)
- Review patient charts prior to scheduled visits to confirm all required documentation is present
- Prioritize tasks and complete assignments efficiently and accurately
- Provide coverage and support to other front office roles as needed
What We're Looking For
- High school diploma or GED
- One (1) year of experience in a medical office or similar healthcare setting
- One (1) year of customer service experience
- Strong attention to detail and ability to maintain accurate records
- Excellent verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced clinic environment
- Customer service-oriented with a professional and compassionate demeanor
- Frequent use of computer, phone, and other office equipment
- Ability to work in environments with exposure to communicable diseases, odors, and biohazards
Nice to Have
- Knowledge of healthcare billing and insurance terminology
- Experience with EMR systems and scheduling software
- Knowledge of medical terminology and CPT/ICD coding
- Familiarity with insurance processes and regulations
Technical Stack
- Microsoft Office applications (Word, Excel, Outlook)
- EMR systems
- Scheduling software
Team & Environment
You'll work in an outpatient clinic setting with daily interaction with patients, providers, and administrative staff.
Benefits & Compensation
- A teamwork-first culture with leaders who support you
- Coworkers who genuinely have your back
- Commitment to training, mentoring, and helping you build confidence as you grow
- Competitive benefits and a workplace you can feel good about
- A place to do meaningful work, build a career, and feel proud serving your community
Work Mode
This is an onsite position based in Lewiston, Idaho.
Vaughan Regional Medical Center / ScionHealth is an equal opportunity employer.
