Amgen is hiring a Patient Access Liaison for PROCYSBI to serve patients in the Western Region. In this field-based role, you will provide critical logistical, non-medical educational support to patients, caregivers, and site of care staff to facilitate patient access to rare disease therapy. You will be part of our mission-driven team dedicated to serving patients living with serious illnesses.
What You'll Do
- Provide logistical, non-medical educational assistance to patients, caregivers, physicians, nurses, office managers, and executives.
- Support and educate patients and caregivers about PROCYSBI and patient services, including product support, dosing, administration, and reimbursement services.
- Provide reimbursement education and support to physician’s offices with emphasis on reimbursement support services.
- Secure written opt-in and HIPAA waivers to the patient support program for patients in the region.
- Maintain contact with patients who have opted-in and ensure excellent customer service.
- Connect patients with insurance resources when necessary to ensure continuity of care.
- Help patients and families resolve logistical challenges with insurance and pharmacies.
- Respond immediately to patient and family questions and concerns; resolve patient/caregiver issues.
- Connect patients with appropriate financial assistance programs, if eligible.
- Connect patients with external support programs that may be available in the region, as needed.
- Partner with Safety and PV and report AE’s and product complaints through medical information.
- Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements.
- Represent Horizon at external meetings.
- Coordinate with case managers and home office commercial team.
What We're Looking For
- Doctorate degree AND 2 years of Sales/Account Management OR direct patient care experience
- OR Master's degree AND 4 years of Sales/Account Management OR direct patient care experience
- OR Bachelor's degree AND 6 years of Sales/Account Management OR direct patient care experience
- Strong knowledge and proven work history of access and reimbursement for buy and bill/infused pharmaceutical products
- Familiarity with and Adherence to internal and OIG Compliance guidelines
- Ability to handle difficult patient cases and resolve hurdles.
- Ability to work in team environment and manage communication with case Liaisons and sales reps.
- Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.
- Strong analytical skills and ability to report on meaningful activity in the region.
- Proficient in Microsoft Office.
- Professional, proactive demeanor.
- Strong interpersonal skills.
- Excellent written and verbal communication skills.
- Potential for up to 50% travel, including some overnight and weekend commitments.
Nice to Have
- Bilingual in Spanish and English
- Scientific background and ability to learn product and disease information.
- Nursing or other clinical background.
- Orphan or Rare disease experience.
- Familiarity with HIPAA guidelines and FDA requirements.
Technical Stack
- Microsoft Office
Team & Environment
This is a field-based position, working in a strong team environment with numerous internal teams including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care.
Benefits & Compensation
- Compensation: $169,028.00 - $198,585.00 USD
- Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
- Stock-based long-term incentives.
- Award-winning time-off plans and bi-annual company-wide shutdowns.
- Flexible work models, including remote work arrangements, where possible.
Work Mode
This role is hybrid and will support the Western Region.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
