Irving or Mossville On-site Employment USD 112,710 - 169,060 Yearly

Caterpillar Inc. is hiring a Parts & Service Consultant

About the Role

Caterpillar Inc. is seeking a Parts & Service Consultant to join the Electric Power (EP) Integrated Services team. In this highly strategic role, you will be the central controller for the EP service growth project pipeline, managing the intake, prioritization, and execution of New Services Development (NSD) initiatives. Your work will blend portfolio management, critical thinking, and structured problem solving to accelerate services growth and maintain clear line of sight to our ambitious targets.

What You'll Do

  • Develop executive-level presentations that inform and drive strategic dialogue during monthly business reviews
  • Drive and sustain clear visibility to incremental services growth required to achieve 2030 targets
  • Provide strategic oversight and governance of the end-to-end EP NSD project portfolio
  • Design and lead recurring leadership portfolio reviews to drive alignment and prioritization of high-value initiatives
  • Establish and enhance standardized gateway templates and governance documentation to support disciplined portfolio management
  • Partner with Digital Analytics to develop and enhance dashboards that deliver clear visibility into portfolio performance and overall business impact

What We're Looking For

  • Service Excellence: Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations
  • Consulting: Basic understanding of techniques, roles, and responsibilities in providing technical or business guidance to clients
  • Effective Communications: Working knowledge of effective communication concepts; ability to accurately interpret and transmit ideas and information
  • Problem Solving: Working knowledge of approaches for recognizing, anticipating, and resolving organizational or process problems
  • Relationship Management: Working knowledge of techniques to establish and maintain healthy working relationships with clients, vendors, and peers
  • Strategic Thinking: Basic understanding of 'big picture' thinking; ability to apply organizational acumen to maintain focus on key success factors

Team & Environment

You will be a key member of the Electric Power (EP) Integrated Services team, focusing on New Services Development and portfolio governance.

Benefits & Compensation

  • Salary range: $112,710.00 - $169,060.00
  • Medical, dental, and vision benefits
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)
  • 401(k) savings plans
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
  • Health Lifestyle Programs and Employee Assistance Program
  • Voluntary Benefits and Employee Discounts
  • Career Development and Incentive bonus
  • Disability benefits, Life Insurance, Parental leave, and Adoption benefits
  • Tuition Reimbursement

Work Mode

This is an onsite position based in either Mossville, IL or Dallas, TX.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.

Required Skills
customer serviceconsultingeffective communicationproblem solvingrelationship management
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About company
Caterpillar Inc.

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for customers and dealers.

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Job Details
Department Customer Service
Category other
Posted 14 days ago