Responsibilities
- Build and manage strong relationships with assigned travel partners, focusing on improving their sales performance and revenue contribution.
- Analyze travel partners' sales performance and best practices to identify opportunities for revenue growth.
- Utilize your in-depth knowledge of trip design to create and implement tailored coaching plans that help partners craft compelling travel plans, ultimately boosting conversion rates and average trip prices.
- Monitor partner sales metrics and provide data-driven feedback for continuous optimization.
- Conduct video coaching calls to assess partners' adherence to Zicasso’s best practices and create actionable monthly improvement plans.
- Lead onboarding and training sessions for new travel specialists, emphasizing sales strategies and best practices.
- Design scalable training processes that combine e-learning and personal coaching, covering topics such as consultative selling, up-selling techniques, and Zicasso’s platform features.
- Contribute to best practices documentation and maintain Zicasso’s online learning center.
- Ensure partners deliver exceptional traveler experiences, strong sales performance, and adherence to Zicasso’s best practices.
- Identify and drive scalable process improvements to enhance partner success.
- Intervene when necessary to resolve traveler-related issues with partners.
- Strengthen Zicasso’s global travel specialist network by fostering long-term, collaborative relationships.
- Collaborate cross-functionally with internal teams to address partner challenges and identify growth opportunities.
Benefits
- Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance.
- Innovative, fast-paced and collaborative culture that values diverse voices and opinions.
- Learning and development annual budget.
- Two company-sponsored business trips each year at international destinations we serve!
Work Arrangement
Remote (Worldwide)
Additional Information
- All work will be conducted in English.
- Flexibility in your work hours, but we expect that you will generally maximize your overlap with California hours (e.g., until 12:00 p.m. Pacific Time).
- We are seeking highly-motivated candidates. Zicasso’s culture rewards team members who contribute to an ever-evolving growth environment and celebrates creativity, initiative, and out-of-the-box thinking.
