The Participant Recruitment Specialist is an entry-level role at Wake Research, responsible for the timely enrollment of patients and study participants in clinical research studies. This role involves conducting phone-based pre-screening, providing detailed study information, scheduling visits, and ensuring adherence to regulatory standards while delivering outstanding customer service throughout the patient journey.
What You'll Do
- Maintain full ownership and accountability for initiating phone contact to potential study participants from all lead sources including internal marketing campaigns, outbound database call lists, EHR/provider practice databases, central campaigns, and community outreach efforts
- Conduct phone-based pre-screening interviews for potential study participants to determine pre-qualification status and eligibility for onsite screening visits
- Provide detailed study information and answer patient inquiries regarding eligibility criteria, study visits and procedures, time commitments, logistics, etc
- Consistently provide outstanding customer service with every patient interaction
- In the case of patient disqualification from initial study of interest, conduct live assessment of patient eligibility for other enrolling or upcoming research studies within appropriate therapeutic areas and conduct additional pre-screening interviews as necessary
- Schedule onsite screening visits for eligible patients within established scheduling guidelines
- Input and record patient information and call notes into CTMS database and other portals and systems in compliance with standardized patient enrollment processes and procedures
- Track information and report data such as call outcomes, limiting factors, etc.; as directed
- Attend and participate in regularly scheduled and ad-hoc patient enrollment and M3 Wake Research staff meetings, as directed
- Maintain compliance with all standardized patient enrollment processes and procedures
- Maintain compliance with HIPAA regulations, FDA, GCP, and IRB guidelines, local regulations, and M3 Wake Research SOPs and Work Instructions
What We're Looking For
- Entry-level professional with ability to take ownership of participant recruitment process
- Highly engaged with a positive attitude and growth mindset
- Ability to conduct phone-based pre-screening interviews
- Ability to provide detailed study information and answer patient inquiries
- Commitment to providing outstanding customer service
- Ability to assess patient eligibility across multiple studies within therapeutic areas
- Ability to schedule onsite screening visits within established guidelines
- Proficiency in inputting and recording patient data into CTMS and other systems
- Ability to track and report call outcomes and limiting factors
- Willingness to attend and participate in regular and ad-hoc meetings
- Compliance with standardized patient enrollment processes and procedures
- Compliance with HIPAA regulations, FDA, GCP, IRB guidelines, local regulations, and company SOPs and Work Instructions
Technical Stack
- CTMS database
- EHR/provider practice databases
- Outbound database call lists
- Internal marketing campaign systems
Benefits & Compensation
- Significant opportunities for career development and growth
- Long-term career path in patient enrollment/study participant recruitment and/or clinical research
Work Mode
Remote
Wake Research is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
