M&T Bank is hiring a Part-Time Teller (25 hours/week) for our Painters Mill Branch in Owings Mills, MD. In this role, you will specialize in delivering a differentiated branch customer experience through digital engagement, lobby management, accurate transactional processing, and retail servicing interactions.

What You'll Do

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering appropriate solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
Actively engage in lobby management, meeting and greeting customers and proactively addressing their immediate needs.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until resolution and log all customer complaints.
Transition identified sales opportunities and provide introductions to appropriate banking partners.
Complete branch-related operational activities such as cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML/BSA/KYC related activities.
Adhere to applicable compliance and operational risk controls in accordance with Company or regulatory standards.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of audit points.
Complete other related duties as assigned.