Braze is hiring a Part-Time Social Community Manager fluent in Dutch and French to serve as the authentic voice for nostalgic food brands in the UK and Europe. In this role, you will manage day-to-day engagement, foster a vibrant community, and collaborate with creators to ensure content resonates.
What You'll Do
- Monitor and respond to comments, messages, and mentions across all social platforms.
- Foster positive conversations and manage brand reputation through timely, genuine responses.
- Escalate sensitive issues to relevant teams and ensure resolution.
- Ideate and develop social-first content that taps into cultural moments and trending formats.
- Collaborate with content creators and social strategists to align community engagement with campaign objectives.
- Identify user-generated content opportunities and amplify brand advocates.
- Track conversations and emerging trends to inform content and engagement strategies.
- Provide feedback on audience sentiment and engagement patterns to optimize campaigns.
- Explore AI tools for automated responses and sentiment analysis while maintaining human authenticity.
- Use predictive analytics to anticipate community needs and engagement opportunities.
What We're Looking For
- 2-4 years of experience in community management or social media roles.
- Strong knowledge of social platforms, engagement best practices, and brand safety guidelines.
- Familiarity with social listening tools and AI-driven engagement solutions.
- Excellent written communication skills and ability to adapt tone across brands and markets.
- Strong organizational skills and ability to manage multiple conversations simultaneously.
- Ability to collaborate effectively with creative, influencer, and performance teams.
Nice to Have
- Experience ideally within FMCG or multi-brand environments.
- Experience working across multiple regions and understanding cultural nuances.
Technical Stack
- Social listening tools
- AI-driven engagement solutions
Team & Environment
You will collaborate closely with content creators, social strategists, creative, influencer, and performance teams to align community efforts with broader campaign goals.
Work Mode
This is a hybrid position based in the Netherlands.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.
