Windward Consulting is hiring a P2P Operations Specialist (Remote)

Tasks What you'll do • Transactional Experience Refinement: Detect friction points and improvement opportunities within peer-to-peer transaction workflows to elevate overall user interaction. • Security Protocol Management: Design and supervise advanced fraud mitigation frameworks ensuring complete alignment with regulatory standards and internal governance protocols. • Performance Metrics Evaluation: Monitor and interpret critical operational indicators to systematically identify potential systemic challenges. • Cross-Functional Synergy: Engage collaboratively with product development, marketing, and technological departments to accelerate innovative feature deployment and maintain platform relevance. • Customer Interaction Management: Establish strategic communication channels with customer support teams to develop standardized resolution protocols and minimize complaint frequency. Requirements What you'll need • Minimum 3+ years specialized experience in peer-to-peer operational environments, with preferred expertise in cryptocurrency or financial technology domains. • Advanced analytical competencies demonstrating capacity to interpret complex datasets and formulate strategic, evidence-based decisions. • Sophisticated problem-solving capabilities and interpersonal communication skills. • Superior linguistic proficiency with bilingual fluency in Mandarin and English communication platforms. Updated: 8 hours ago Job ID: 15281668 Your Software Supplier 11-50 employees Technology, Information and Internet Website