Ten Group is looking for an Overnight Concierge Mandarin & Cantonese Speaker to serve as a Lifestyle Manager for our high-net-worth members across the APAC region. In this remote role based in Malaysia, you will deliver world-class, personalized concierge service using your fluency in Cantonese, Mandarin, and English.
What You'll Do
- Serve as a trusted advisor for premium members, delivering personalized assistance across dining, travel, entertainment, retail, and lifestyle needs.
- Communicate confidently and professionally with members via phone, chat, and email.
- Handle and resolve complex, high-touch requests with care, accuracy, and attention to detail.
- Proactively recommend services and experiences aligned with member preferences and past usage.
- Collaborate with internal teams to ensure seamless execution and follow-up on every request.
- Translate and localize member communications where needed (Mandarin/Cantonese).
- Maintain strong documentation in internal CRM systems.
What We're Looking For
- Fluency in Cantonese, Mandarin & English (both spoken and written).
- Strong customer service experience.
- Excellent time management & multitasking skills.
- Calm and professional demeanor, even under pressure.
- Independent, self-motivated, and accountable – especially in a remote, overnight setting.
- A passion for solving problems, helping others, and exceeding expectations.
- Exceptional verbal and interpersonal skills.
- Strong ability to work independently and deliver high-quality results with minimal supervision.
- A genuine commitment to customer satisfaction, with a proactive attitude.
- Excellent problem-solving skills, with tact and diplomacy.
- Outstanding time management and multi-tasking abilities.
- Strong attention to detail and a drive to meet deadlines.
- Enthusiasm for working in a complex, fast-paced, and dynamic environment.
- Adaptability to change and evolving environments.
- Ability to work independently while demonstrating accountability.
- Legal right to work in Malaysia.
Nice to Have
- Experience ideally in luxury, hospitality, or concierge services.
- Familiarity with APAC markets, especially Greater China.
- Experience supporting high-net-worth or VIP clients.
- Experience supporting Ultra High Net Worth (UHNW) clients in customer service, dining, ticketing, or hospitality.
Team & Environment
You will be part of a global network of service experts on the Overnight Team, working remotely from Malaysia to support members worldwide.
Benefits & Compensation
- Global exposure: Work with colleagues and members from around the world.
- Remote flexibility: Enjoy work-from-home convenience while engaging with elite clients.
- Monthly “Treats on Ten” (surprises on the 10th of every month!).
- 3 extra days of annual leave in your 3rd year.
- 1 full month of paid sabbatical leave every 5 years.
- Ten Loyalty Rewards Program.
- Work-from-anywhere holiday program (use any of our 20+ global offices).
- A workplace that celebrates diversity, values your ideas, and invests in your development.
Work Mode
This is a remote position based in Malaysia. You will be working local-country hours overnight.
Ten Group is an equal opportunity employer.
