What You'll DoConduct on-site inspections of damaged vehicles to assess physical damage and determine repair or total loss valuations. Use estimating software and technical knowledge to prepare accurate appraisals in alignment with regulatory and company standards. Coordinate with claim professionals throughout the lifecycle of each case, from initial evaluation to final settlement, ensuring clear communication and timely follow-up.
Negotiate claim values with customers and repair facilities, ensuring agreements reflect appropriate coverage and deductibles. For total loss cases, calculate settlement amounts and initiate payments within authorized limits. Maintain accurate reserves and documentation, including detailed notes and action plans to track repair progress. Support catastrophe response efforts when needed, which may involve temporary deployment outside your local area.
Provide inspection support across multiple lines of business, including property and specialty units, and assist in subrogation or fraud investigations as required. Stay current with jurisdictional regulations and internal policies, applying them consistently in claim evaluations.
Requirements
High school diploma or GED with at least one year of experience in auto appraisal. A valid driver’s license is required. Proficiency with Windows, Excel, and Word is essential. Candidates must be able to travel locally to inspect vehicles and may be required to relocate or travel on short notice for catastrophe response assignments.
Strong mathematical, negotiation, and technical skills are necessary, along with a solid understanding of vehicle construction and repair methods. Commitment to ongoing learning and compliance with state licensing requirements, including obtaining and maintaining an insurance license within three months of hire, is expected.
Benefits
Health insurance coverage begins on your first day and extends to eligible family members. The company offers a 401(k) match up to 5% of eligible pay and contributes annually to a fully funded pension plan. Employees receive student loan support through the Paying it Forward program, where Travelers makes contributions to your 401(k) based on your loan payments.
Minimum annual paid time off is 20 days, in addition to nine company-recognized holidays. Wellness resources, mental health counseling, and caregiving support are available. The company also encourages community involvement through a matching gift and volunteer rewards program.
