Responsibilities
- Process incoming customer orders and requests, ensuring accurate documentation and timely follow-up
- Monitor order progress and delivery timelines, providing updates to customers as needed
- Handle customer inquiries related to product availability, delivery schedules, forecasting, billing, and return processes
- Address supply chain disruptions by coordinating internally and keeping customers informed of resolution steps
- Arrange expedited shipping solutions when urgent delivery is required
- Encourage and assist customers in using the company's online sales platform for ordering
- Collaborate with regional teams and headquarters to ensure seamless operations
- Log customer complaints, track resolution progress, and communicate updates to affected parties
Benefits
- Supportive and positive workplace environment
- Dynamic work setting with strong managerial support
- Attractive compensation package including private healthcare, sports card option, supplementary insurance, referral incentives, holiday allowance, a daily 30-minute break within working hours, and an additional day off for birthdays
- Permanent contract offered upon successful completion of probation period
- Opportunities for professional advancement and skill development
- Hybrid work model requiring office presence twice weekly
- Casual dress policy
Work Arrangement
Hybrid
Team
Member of ESSC Consumables team
Our Values
- Take ownership of commitments, deliver on promises, solve problems proactively, and uphold ethical and safe practices
- Work collaboratively toward shared objectives, value diverse viewpoints, communicate respectfully, and prioritize team success
- Adapt to change, seek innovation, use feedback to improve performance, and drive continuous improvement
- Make bold decisions that enhance value creation, deliver outstanding customer value, contribute to stakeholder success, and leverage data for actionable insights
Diversity and Inclusion
We are committed to creating an environment where everyone feels they belong. We recognize that diversity and inclusion foster greater engagement and strengthen our organization. By embracing differences, we enhance our culture, products, and services, enabling greater collective achievement.
