Agfa Healthcare is seeking an Order and Delivery Coordination Specialist to join our ESSC Consumables team. In this role, you will be the central point for handling customer orders for Agfa Consumables products, ensuring a smooth process from request to delivery.
What You'll Do
- Receive, record, process, and follow up on customer orders and requests.
- Track customer orders and deliveries, providing timely updates to customers.
- Manage customer enquiries concerning product availability, deliveries, forecasting, invoicing, and returns.
- Follow up on supply issues, aligning internally and keeping customers informed.
- Organize or request urgent transport when required.
- Promote and support the use of the Agfa Graphics Internet Sales tool.
- Work closely with local, country, and HQ teams including Sales, Credit, and Supply Chain.
- Register complaints, follow them up, and update customers on resolution.
What We're Looking For
- Strong customer focus and service orientation.
- Fluency in Spanish and good English communication skills.
- Excellent verbal and written communication abilities.
- Ability to work collaboratively as a true team player.
- Good planning, execution, and multitasking skills.
- Accuracy and a consistent ability for follow-up and tracking.
Team & Environment
You will interact daily with Agfa Accounts and Sales personnel, Sales Management, the Credit & Collection Department, and HQ Supply Chain and Logistics teams, ensuring seamless cross-functional coordination.
Benefits & Compensation
- A very positive working atmosphere and a challenging environment with supportive management.
- Competitive salary and benefits including private medical care, sport card option, additional insurance, referral bonus, and holiday allowance.
- 30-minute break included in work hours and an additional day off for your Birthday.
- Permanent employment agreement after a trial period.
- Opportunities for career development and growth.
- Hybrid work model (twice a week in the office) and no dress code.
Work Mode
This is a hybrid role based in Warsaw, requiring office presence twice a week.
Agfa Healthcare values a culture of accountability, collaboration, innovation, and driving value for customers and stakeholders.
