Lumen Technologies is hiring an Operations Technician III

Lumen Technologies is hiring an Operations Technician III for our Federal team. You will leverage your in-depth technical knowledge to ensure network reliability and performance for critical government systems. This role performs circuit and equipment restoration, proactively monitors network health, and provides clear impact assessments to stakeholders.

What You'll Do

• Proactively monitor, respond to, and resolve network alarms.
• Perform circuit and equipment/network restoration.
• Notify management and the Program Office with risk potential and impact assessments.
• Manage circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits.
• Manage long-haul, metro and international optical networks.
• Manage DWDM fiber backbones with ROADMS, Amplifiers, Regens, with Layer 1 & 2 provisioned traffic.
• Work closely with Federal government NOC customers for all demand and scheduled maintenance.
• Analyze network troubles, assess performance data and develop design optimization plans.
• Interface with fiber vendors, telecom providers and other entities on complex technical matters.
• Participate as a Lead/SME to select customers for meetings, procedural reviews, audits.
• Review and interpret EDPs and as-built engineering documentation.
• Coordinate and track RMA requests, including vendor interface.

What We're Looking For

• Minimum of 5+ years’ experience with Optical long-haul and metro transport networks, DWDM wavelength systems, and/or Ethernet, VPLS, IP, MPLS.
• Previous experience troubleshooting Layer 1 backbone equipment and fiber, alt-routing services, using signal flow and alarming to properly diagnose faults and failures.
• Broad experience with various vendor platforms for optical networks – Infinera, Ciena, Cisco, Lucent, Fujitsu.
• Previous experience with broadband circuit maintenance, testing and restoration, provisioning databases and circuit activations.
• Ability to analyze, test and repair Layer 2/3 network problems.
• Ability to test using standard protocols, as well as Iperf and Brix platforms.
• Demonstrated leadership profile to manage customer networks, proactively track and escalate issues.
• Ability to relate technical issues to management and Government personnel.
• Prior experience with Transport platforms (i.e. Ciena, Infinera, Tellabs) and Data platforms (Cisco, Juniper, Nokia).
• Experience with provisioning and circuit database systems, trouble ticketing platforms (Ops Console), vendor EMS applications, other automation tools and platforms.
• Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
• Demonstrated ability to make sound decisions and logical thinking when under pressure.
• Demonstrated ability to train, coach and develop technical skill set of shift technicians.
• Previous experience with Government networks and customers.
• Flexibility with regard to work levels and shift accommodation is imperative.
• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience.
• Seven or more years applicable work experience.

Nice to Have

• Preferred Cisco CCDA/CCNA certifications, Juniper or Nokia data networking equivalent.
• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.

Technical Stack

• DWDM Transport, Metro Ethernet, IP communications (IPv4, IPv6, routing protocols), MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS
• Infinera, Ciena, Cisco, Lucent, Fujitsu, Juniper, Nokia, Tellabs
• Ops Console, Iperf, Brix platforms

Benefits & Compensation

• Compensation: $75,994 - $101,325 in Colorado.
• Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Work Mode

This is an onsite role in Colorado.

Lumen is committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.