Requirements
- Minimum 2–4 years' experience as a Team Leader or Senior Agent in a BPO or call centre environment
- Strong written and verbal communication skills
- A structured approach to time management and task prioritisation
Nice to Have
- Experience managing agents across multiple campaigns or clients
Additional Information
- Working Hours: Mon – Fri 9:00am – 6:00pm EST (16:00pm – 01:00am OR 15:00pm - 00:00am South African Time, depending on daylight savings in the USA), however must be flexible to work overtime and be available over weekends if needed.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
