OnePay seeks a Knowledge Manager to own the creation and maintenance of internal and customer-facing documentation that drives clarity and outcomes. This role sits within the Operations team, reporting to the Head of Knowledge and Change Management.

What You'll Do

Write clear, concise, and user-focused documentation for both internal teams and customers.
Build knowledge that’s useful, accurate, and actionable—helping teams and customers get what they need, when they need it.
Own content from start to finish, gathering input, and driving timelines.
Ensure consistency, clarity, and accuracy of Ops-owned knowledge assets.
Monitor and support improvement through gap analysis and feedback gathering, including focus groups.
Communicate with Change Management and leadership to provide status updates and blockers.

What We're Looking For

Bachelor’s degree in English, Technical Writing, Library Science, or a related field.
3+ years of experience in knowledge management, technical writing, or a related field.
Excellent written and verbal communication skills, with the ability to explain technical and financial concepts clearly and concisely.
Strong attention to detail, critical thinking skills, and the ability to work independently and as part of a team.
Experience with standard documentation and change management tools and software such as Jira.
Relentless customer focus and drive to ensure the results provided support the business effectively.
Relationship management skills to understand and support the business.
Comfort navigating ambiguity and adapting to changes in direction.
Ability to manage multiple concurrent initiatives and think holistically for connectivity between components.
Self-motivation and results-orientation.

Nice to Have

Familiarity with operational processes in a fast-paced environment, especially consumer banking or financial services.

Technical Stack

Jira

Team & Environment

This role sits within the Operations team and reports to the Head of Knowledge and Change Management.

Benefits & Compensation

Competitive base salary, stock options, and health benefits from Day 1.
401(k) plan with company match.
Remote-friendly (US), flexible time off (FTO), and opportunities for growth.

Work Mode

This is a remote position open to candidates located within the US.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.