Pair Team is hiring an Operations Support Associate (PST Hours, Remote Data Entry)

Pair Team is looking for a full-time Operations Support Associate to play a critical role in backend operational support processes that enable our Care Operations team to effectively support patients. This position focuses on ensuring patient program authorization and enrollment, optimizing process efficiency, and maintaining clear communication across teams.

What You'll Do

• Own key Ops Support initiatives.
• Proactively monitor and report on key operational support processes and metrics.
• Support a team of documentation analysts by troubleshooting and monitoring project progress.
• Complete and monitor ECM and CHW program authorizations and annual reauthorizations to ensure enrollment and continuation of care.
• Work with partnered health plans to understand program denials and flag any enrollment issues.
• Provide backend support for transitions of care and referrals to ensure closed-loop follow-up from the care team.
• Provide clear, timely communication to our care team when there is an enrollment change or status update.
• Support Care Operations leaders in owning and optimizing key standard processes.

What We're Looking For

• 1+ years of backend operations experience in a fast-paced healthcare environment providing administrative and operational support.
• Confidence to own your role and propose solutions to be successful.
• A results driven attitude with a proven track record of exceeding performance indicators.
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care.
• Strong technical skills and comfort with utilizing multiple technology platforms simultaneously and comfortable troubleshooting software and hardware issues.
• Excellent proficiency with technology, like GoogleSuite applications, Slack, and Looker (or other comparable data tools).
• Requires a quiet, HIPAA compliant and internet connected space.
• Dedicated to supporting and improving the care for many underserved populations.

Technical Stack

• GoogleSuite applications
• Slack
• Looker

Team & Environment

You will support Care Operations leaders.

Benefits & Compensation

• Compensation: $22-$23 per hour.
• Comprehensive health, vision & dental insurance.
• Flexible vacation policy.
• 401k.
• Work entirely from the comfort of your own home.
• Monthly $100 work from home expense stipend.
• We provide the equipment needed for the role.
• Opportunity for rapid career progression with plenty of room for personal growth.

Work Mode

This is a fully remote position, open to candidates within the United States. PST hours are required.

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees.