South Africa Remote (Global) Employment

Remote Recruitment is hiring an Operations & Service Support Coordinator - MSP

About the Role

Remote Recruitment is looking for an Operations & Service Support Coordinator - MSP to coordinate administrative functions and maintain operational systems for our UK-based Managed Service Provider client. You'll ensure a smooth and professional experience for internal stakeholders and external customers by supporting service delivery and improving internal workflows.

What You'll Do

  • Support the daily operations of the service desk and project delivery teams.
  • Coordinate technician schedules, escalate tickets, and follow up on service requests.
  • Manage documentation, SLAs, reports, and customer records across internal systems.
  • Handle client communications, updates, and service feedback.
  • Assist with procurement, license tracking, and supplier management where required.
  • Maintain CRM, PSA, and ITSM systems (e.g. Autotask, ConnectWise, HaloPSA, or similar).
  • Provide ad-hoc executive and admin support to management and technical teams.
  • Identify opportunities to improve operational workflows and contribute to internal efficiency.

What We're Looking For

  • 2+ years of experience in an admin, service desk coordinator, or operations support role.
  • Exceptional communication and time-management skills.
  • Ability to prioritise tasks, work independently, and manage client expectations effectively.
  • Proficient in Microsoft 365, Teams, Excel, and cloud-based communication platforms.
  • Access to a reliable laptop and high-speed internet connection is essential.

Nice to Have

  • Experience preferably in an MSP, IT services, or technical environment.
  • Familiarity with MSP operations and service delivery models.
  • Strong knowledge of tools such as Autotask, ConnectWise, HaloPSA, or similar platforms is advantageous.

Technical Stack

  • Microsoft 365
  • Teams
  • Excel
  • Autotask
  • ConnectWise
  • HaloPSA

Team & Environment

You will support service desk and project delivery teams.

Work Mode

This is a global remote position.

Remote Recruitment is an equal opportunity employer.

Required Skills
Microsoft 365Microsoft TeamsExcelAutotaskConnectWiseHaloPSAIT Service ManagementRemote Team CoordinationProcess ImprovementTechnical SupportPSA SoftwareOperations SupportCommunicationProblem Solving
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About company
Remote Recruitment

A UK-based staffing firm that redefines recruitment by combining traditional sales with strategic, AI-driven advisory placements, offering premium talent solutions including fractional leaders and expert advisors.

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Job Details
Category other
Posted 3 months ago