Remote Recruitment is looking for an Operations & Service Support Coordinator - MSP to coordinate administrative functions and maintain operational systems for our UK-based Managed Service Provider client. You'll ensure a smooth and professional experience for internal stakeholders and external customers by supporting service delivery and improving internal workflows.
What You'll Do
- Support the daily operations of the service desk and project delivery teams.
- Coordinate technician schedules, escalate tickets, and follow up on service requests.
- Manage documentation, SLAs, reports, and customer records across internal systems.
- Handle client communications, updates, and service feedback.
- Assist with procurement, license tracking, and supplier management where required.
- Maintain CRM, PSA, and ITSM systems (e.g. Autotask, ConnectWise, HaloPSA, or similar).
- Provide ad-hoc executive and admin support to management and technical teams.
- Identify opportunities to improve operational workflows and contribute to internal efficiency.
What We're Looking For
- 2+ years of experience in an admin, service desk coordinator, or operations support role.
- Exceptional communication and time-management skills.
- Ability to prioritise tasks, work independently, and manage client expectations effectively.
- Proficient in Microsoft 365, Teams, Excel, and cloud-based communication platforms.
- Access to a reliable laptop and high-speed internet connection is essential.
Nice to Have
- Experience preferably in an MSP, IT services, or technical environment.
- Familiarity with MSP operations and service delivery models.
- Strong knowledge of tools such as Autotask, ConnectWise, HaloPSA, or similar platforms is advantageous.
Technical Stack
- Microsoft 365
- Teams
- Excel
- Autotask
- ConnectWise
- HaloPSA
Team & Environment
You will support service desk and project delivery teams.
Work Mode
This is a global remote position.
Remote Recruitment is an equal opportunity employer.
