HERA Organics is looking for an Operations Senior Analyst to support client access for Express Scripts. In this remote role, you will manage requests for clients to gain and maintain access to our suite of online system tools, ensuring quality service and participating in process improvements.
What You'll Do
- Handle requests related to clients gaining access to our suite of online system tools.
- Work on requests for new user access, updates to current access, issue analysis, and problem solving.
- Work closely with Client Service Teams to ensure client satisfaction.
- Maintain ownership of assigned requests with a focus on quality and timeliness to meet all defined service standards.
- Work autonomously to ensure that production levels and targets are achieved.
- Resolve routine or standard problems using existing procedures and escalate as needed.
- Engage in process improvement initiatives and other team projects.
- Support special projects as assigned by leadership.
What We're Looking For
- High School Diploma.
- 2+ years of professional work experience in customer service or healthcare administration.
- 2+ years of experience using Microsoft Office.
- Strong verbal and written communication skills.
- Ability to work cross functionally to resolve issues.
- Strong focus on customer service.
- Ability to manage timelines and meet tight deadlines.
- Internet connection obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Nice to Have
- Bachelor's Degree.
- Intermediate Excel skills.
- Knowledge of the health care and PBM industry and its products and services.
- Excellent attention to detail; problem solving and analytical skills.
Technical Stack
- Microsoft Office
Team & Environment
Communicates with internal cross-functional partners.
Benefits & Compensation
- Compensation: $52,900 - $88,100 USD per year.
- Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
- 401(k) with company match.
- Company paid life insurance.
- Tuition reimbursement.
- A minimum of 18 days of paid time off per year and paid holidays.
- Eligibility to participate in an annual bonus plan.
Work Mode
This is a fully remote position.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
