Prematch is looking for a proactive and detail-oriented Operations & Scheduling Coordinator to manage the day-to-day scheduling logistics of our high-volume residential cleaning service. In this role, you’ll ensure jobs are assigned quickly and accurately, schedules are optimized, and both customer and cleaner needs are met in real time.
What You'll Do
- Assign cleaning jobs within 24 hours of booking based on cleaner availability, skill, and location.
- Maintain and manage a real-time, conflict-free calendar.
- Monitor for issues such as cancellations, double bookings, or last-minute reschedules.
- Track and respond to customer feedback to ensure a high level of service satisfaction.
- Manage jobs on the waitlist and proactively recover cancellations.
- Maintain a dynamic list of high-performing cleaners for top-priority jobs.
- Calculate and verify weekly cleaner payments using Google Sheets.
- Monitor and follow up on declined credit card transactions.
- Coordinate closely with the sales and customer success teams.
- Track operational KPIs and share performance updates.
- Respond to urgent scheduling changes to ensure full coverage.
What We're Looking For
- 2+ years in an operations, coordination, or scheduling role.
- Fluent in both English and Spanish (written and verbal).
- Strong organizational skills and responsiveness during assigned hours.
- Experience in a fast-paced, detail-driven environment.
- Proficiency with Google Sheets and calendar or scheduling platforms.
- Smart, hungry, and highly coachable.
Nice to Have
- Experience in residential services or the cleaning industry.
- Familiarity with BookingKoala or similar scheduling software.
- Exposure to onboarding or compliance workflows.
- Experience supporting operations at 400+ jobs/month or a similar scale.
Technical Stack
- Google Sheets
- Calendar or scheduling platforms
- BookingKoala or similar scheduling software
Team & Environment
You will coordinate closely with the sales and customer success teams. Our culture is dynamic, collaborative, and built for fast execution and continuous improvement.
Benefits & Compensation
- Remote Work
- Compensation: $1,200 to $1,500 USD
Work Mode
This is a fully remote position. You must be available to work during MST Time Zone hours.
Prematch is an equal opportunity employer.
