CVS Health is seeking an Operations Manager to join our Store Management team. In this role, you will be responsible for driving store execution and performance while building consumer loyalty through a focus on excellent customer service. Reporting to the Store Manager, you will help lead the strategic operation of the store and maintain an engaged, productive team.
What You'll Do
- Manage overall store operations, supervision, and policy implementation.
- Oversee sales and inventory management.
- Handle employee staffing, training, and development.
- Manage store finances.
- Provide leadership in customer service.
- Lead and work effectively with store crews.
- Supervise, assign, and direct the activities of the store’s team.
- Communicate information effectively to store crew and supervisors.
- Support the Store Manager in developing action plans for operational and service improvement.
- Assist customers with questions, problems, and complaints.
- Promote the CVS customer service culture of greeting, offering help, and thanking customers.
What We're Looking For
- Strong deductive reasoning ability, advanced analytical skills, and computer skills.
- Advanced communication, leadership, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent store issues.
Nice to Have
- Experience as a retail manager or supervisor.
- A High School diploma or equivalent is preferred but not required.
Team & Environment
You will be a member of the Store Management team, supervised by the Store Manager.
Benefits & Compensation
- Compensation: $21.60 - $35.60 per hour.
- Affordable medical plan options.
- 401(k) plan with matching company contributions.
- Employee stock purchase plan.
- No-cost wellness screenings, tobacco cessation, and weight management programs.
- No-cost confidential counseling and financial coaching.
- Paid time off.
- Flexible work schedules.
- Family leave.
- Dependent care resources.
- Colleague assistance programs.
- Tuition assistance.
- Retiree medical access.
Work Mode
This is an onsite position.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
