Responsibilities
- Strategy & Process Design: You develop operational structures from scratch and define clear, scalable processes across the entire customer journey. In doing so, you identify inefficiencies, prioritize areas for action, and implement sustainable solutions.
- Project & Account Management: You manage projects holistically — both operationally and strategically — and act as the central point of contact for our clients. You always keep the economic goals in view and actively continue to develop the projects.
- Leadership & Organizational Development: You lead Team Leads as well as permanent and freelance employees, set clear targets, establish regular feedback structures, and continuously develop your organization. In doing so, you create an environment where ownership and performance go hand in hand.
- Data-Driven Steering & Decision-Making: You analyze relevant KPIs, derive well-founded measures, and make operational decisions independently. You prioritize effectively and ensure fast, impactful implementation.
- Stakeholder Management & Interface Coordination: You work closely with internal functions such as Recruiting, Training, Quality, and Tech, coordinate all parties involved, and ensure smooth operations. You see yourself as a driving force and connecting interface.
- Strategic Development of the Operations Setup: You actively contribute to the further development of processes, structures, and operating models beyond individual projects, and help scale our organization sustainably.
Requirements
- Experience & Background: You bring solid experience in operations or project management and, ideally, have already built or further developed structures or processes independently.
- Strategic Thinking & Business Sense: You think entrepreneurially, quickly recognize connections, and develop solutions that work both operationally and make economic sense.
- Ownership & Decisiveness: You take responsibility, drive topics forward independently, set clear priorities, and make well-founded decisions even in dynamic situations.
- Communication & Leadership: You understand the needs of our clients, communicate confidently at eye level, know how to manage projects efficiently and further develop teams — remotely.
- You speak fluent or native English.
- Structure & Flexibility: You work in an organized, solution-oriented way, remain capable of acting even in complex situations, and adapt quickly to new requirements.
Nice to Have
- Every other language is a plus.
Benefits
- Job lunch subsidy
- Multisport card
- Extra days off in addition to the annual vacation
- Fantastic team and company events
- Flexible, hybrid model
- Option of 2 weeks per year of 'Workation' within the EU (*applies only to employees with an EU passport)
- Position within a profitable company where you get the freedom and trust to help shape it and work with us on the 'future of work'
- Open, authentic culture and a high-performing, humorous team
- From day one, you'll have the chance to take on responsibility, drive innovation, and develop the company — and yourself — together with a team of experts
Work Arrangement
Hybrid — Prague
Additional Information
- Language requirements: Fluent or native English; every other language is a plus.
- Workation option: 2 weeks per year within the EU (only for employees with an EU passport).
