Clipboard Health is looking for an Operations Manager - Documents to support and scale core functions within Customer Operations. This role reports directly to the head of the Documents & Onboarding Team and requires someone who can work across multiple operational areas while maintaining exceptional rigor and precision.
What You'll Do
- Lead operational strategy and execution within the Documents & Onboarding team.
- Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
- Build and develop high-performing teams with clear responsibilities and accountability.
- Manage support systems, including ticketing tools, knowledge platforms, automation, and reporting.
- Partner with Product, Engineering, Sales, and Finance to improve processes and align customer insights with company needs.
- Maintain accuracy in volume forecasting, resource planning, incident management, and reporting.
- Drive continuous improvement through structured analysis and strong operational controls.
What We're Looking For
- Minimum of 5 years of experience in operations leadership within customer support, customer success, or service environments.
- Ability to operate effectively across multiple operational functions with strong systems thinking.
- Proven track record of precise, data-driven decision-making.
- Experience leading teams in fast-paced or high-growth settings.
- Strong understanding of operational tools, analytics, and automation.
Nice to Have
- Experience in a marketplace or similarly complex environment is a plus.
Team & Environment
Reports directly to the head of the Documents & Onboarding Team.
Work Mode
This role is open to candidates globally.
Clipboard Health is an equal opportunity employer.
