CreateIT, a growing mobile accessories retailer headquartered in Tallinn, Estonia, is looking for a proactive, analytical, and structured Operations Manager. You will act as the CEO's right hand, ensuring sales consistency, efficient logistics, and strong team performance across our network of ~15 retail locations.
What You'll Do
- Supervise daily operations across ~15 stores
- Monitor retail KPIs: sales per day/store, APV, UPT, and accessory attach rate
- Lead daily and weekly team performance reviews, enforce checklists, reports, and corrective actions
- Maintain sales and operations dashboards—covering sales, repairs, returns, and logistics SLAs
- Manage inventory turnover, replenishment, and transfers between stores
- Prevent overstocking and control aging inventory (>60 days)
- Track OOS rates, stock accuracy, and pricing integrity
- Oversee repair turnaround times and monitor upsell/return metrics
- Build dashboards to track KPIs and identify improvement areas
- Analyze data using Pivot Tables, VLOOKUP/XLOOKUP, INDEX/MATCH
- Provide weekly performance reports and strategic recommendations to the CEO
- Act as the communication bridge between CEO, retail teams, and suppliers
- Support decision-making through structured analysis and follow-ups
- Ensure clarity, consistency, and execution across all operational levels
What We're Looking For
- A proactive, analytical, and structured professional
- Someone who thrives on numbers and process discipline
Technical Stack
- Excel
- Google Sheets
- ERP systems
Team & Environment
You will partner directly with the CEO and report to them.
Benefits & Compensation
- Competitive compensation, discussed individually
Work Mode
This is a remote position open to candidates located in Estonia.
