Responsibilities
- Analyze operational performance metrics to identify patterns and opportunities for improvement.
- Implement KPI-driven coaching to optimize team productivity and results.
- Take ownership of data insights to drive strategic business improvements.
- Oversee the Senior Production Team, Medical Management, and Reduction Departments, ensuring alignment with firm goals.
- Provide hands-on leadership, coaching, and direct intervention when performance lags.
- Develop custom action plans for team members to improve efficiency and execution.
- Ensure all processes align with customer service excellence and the firm’s mission.
- Identify bottlenecks in workflows and execute data-backed solutions to increase efficiency.
- Establish accountability by implementing real-time monitoring of KPIs and output.
- Work proactively—not reactively—to correct inefficiencies before they escalate.
- Partner with leadership and unit managers to align department goals with firm strategy.
- Lead high-impact initiatives that improve customer experience, efficiency, and profitability.
- This is not a passive leadership role—you will be expected to roll up your sleeves, analyze problems, and actively drive execution.
- Your success will be measured by data, efficiency gains, and real improvements in performance.
Requirements
- Proven track record of identifying operational patterns
- Experience analyzing data and coaching teams to improve performance based on KPIs
- Hands-on leadership experience with direct intervention in team performance
- Ability to analyze operational performance metrics and identify improvement opportunities
- Experience implementing KPI-driven coaching
- Ownership of data insights to drive strategic business improvements
- Oversee multiple departments: Senior Production Team, Medical Management, and Reduction Departments
- Develop custom action plans for team members
- Ensure processes align with customer service excellence and company mission
- Identify workflow bottlenecks and execute data-backed solutions
- Implement real-time monitoring of KPIs and output
- Proactive approach to correcting inefficiencies
- Collaboration with leadership and unit managers to align goals
- Drive execution and problem-solving independently
Team
Structure: Oversees Senior Production Team, Medical Management, and Reduction Departments
