Responsibilities
- Manage relationships with dozens of trial sites across LatAm and US markets
- Follow up with patients
- Keep our CRM accurate
- Be trained to review medical records alongside our Medical Director
- Calling and emailing clinical trial sites to make sure patient referrals are being followed up on
- Tracking referral statuses across our portal and CRM - this means real-time data entry, not batch updates at the end of the week
- Supporting patients directly as they move through enrollment
- Flagging sites that aren't engaging and working with the team on how to re-engage them
- Helping onboard new sites to the HealthMatch platform
- Working with our Medical Director on medical record reviews (you'll be trained on this)
- Building or refining parts of our site engagement playbook based on what you're learning in real conversations
- Jumping into other company needs as they come up - we're a small team and the edges of everyone's role are blurry
Requirements
- Fluent in both Spanish and English
- At least 2 years of professional experience
- Great on the phone
- Organized under volume
- Resourceful
Nice to Have
- Experience at a clinical research site or a background in health/science
Team
Team size: fewer than 20
Additional Information
- Primary working timezone is EST, but as a global business we often have meetings with our team in Sydney Australia.
- Preference to be in the North East and willing to travel, while we are remote we often get together in either New York, Boston, or Durham NC for co-working sessions.
- Remote role, no relocation required.
