Responsibilities
- Redesign our process for reaching out to workplaces about converting them to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process.
- Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing efforts.
- Build an internal predictive analytics model to catch bad payers earlier with high accuracy.
- Spearhead a quality task force that ensures top quality for our biggest customers.
- Manage a team of agents within one of our Operations teams.
- Work directly within workflows, including handling customer interactions, resolving issues, and identifying opportunities to improve the front line processes.
Requirements
- insatiably curious and notice non-obvious clues and patterns
- Roll up their sleeves and go to the source
- Bring a tenacity and persistence to problem-solving
- Bounce back from failure quickly
Work Arrangement
Remote (Worldwide)
Team
Team size: over 1,000 people
Additional Information
- We are hiring multiple people and are hiring indefinitely for this role. We won’t close the funnel prematurely based on other candidates. We will hire everyone that meets our threshold of excellence, and hope you meet our criteria. We do not require any experience for this role. Experience will be taken into consideration for both (a) the work you’re placed into once hired and (b) compensation. In addition to experience, these two items are determined by performance during the interview process.
- We are remote-first, giving you the flexibility to work with us from many places. Fast-Paced startup environment. Join a company that values curiosity, independence, and growth. A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials. Opportunity to make a significant impact with our customers on both sides of the marketplace.
