At Grupo QuintoAndar, we are looking for an Operational Loss Protection Manager to lead a centralized, analytical team dedicated to safeguarding our operations. You will orchestrate strategy to combat operational losses including partner misconduct, quality issues, and data leakage, leveraging rigorous investigations and cross-functional collaboration.
What You'll Do
- Proactively identify and monitor operational anomalies—spanning financial loss, data leakage, partner misconduct, and quality issues—by building, implementing, and refining automated monitoring rules and data-driven alerts.
- Manage official reporting channels and compliance programs, ensuring cases undergo qualified screening and investigation, and enforce appropriate consequence management.
- Continuously evolve the structural foundations of quality and data protection programs, influencing cross-functional teams to shape policies related to partners' programs and incentives.
What We're Looking For
- Proven ability to set a clear vision for a centralized operational team, balancing analytical guidance with team development and a high-performance culture.
- Solid experience utilizing data methodologies to map, quantify, and prioritize complex business challenges.
- Strong track record of tackling complex problems in fast-paced, large-scale, or highly complex operational environments.
- Experience collaborating effectively across diverse, cross-functional teams (such as Legal, Tech, Operations, and Fraud).
- Ability to communicate complex operational requirements or strategic initiatives clearly to internal leadership, peers, and cross-functional partners.
Team & Environment
You will lead a centralized operational loss prevention team within the Growth organization.
Benefits & Compensation
- Competitive salary
- Profit sharing
- Meal allowance
- Health insurance
- Dental plan
- Life insurance
- Childcare subsidy and Atypical Parenthood subsidy
- Wellhub
- Home office allowance
- Employee assistance program (mental health, social, legal, and financial support)
- Extended parental leave
- Day off on birthday, Mother’s Day, and Father’s Day
- Benefits Club (discounts on everyday services)
- Discounts at educational institutions
- Reading kit for children – PlayKids
Work Mode
This is a hybrid role open to candidates located anywhere in Brazil.
We value diversity and want everyone to feel welcome here, regardless of their age, gender identity, sexual orientation, race, color, ethnicity, origin, disability, religion, or any other characteristic. All our job openings are open to all individuals!
