About the Role
The position involves providing direct technical support at customer sites, diagnosing and resolving hardware and software issues, and ensuring smooth IT operations through proactive maintenance and troubleshooting.
Responsibilities
- Deliver hands-on technical assistance directly at client locations
- Diagnose and resolve issues with computer systems and network devices
- Install, configure, and maintain IT hardware and software
- Respond promptly to service requests and technical faults
- Perform system updates and apply security patches
- Support end users with technical guidance and problem resolution
- Document technical procedures and service interventions
- Ensure compliance with data protection and IT security standards
- Assist in the rollout of new IT infrastructure components
- Troubleshoot connectivity and peripheral device problems
- Maintain accurate records of support activities
- Escalate complex issues to higher-level support teams when needed
- Verify system functionality after repairs or installations
- Follow established IT service protocols and workflows
- Coordinate with internal teams for seamless service delivery
- Support deployment of workstations and mobile devices
- Assist in managing IT asset inventories
- Provide feedback on recurring technical issues
- Participate in after-hours support on a rotational basis
- Ensure timely completion of assigned service tickets
Compensation
Competitive salary based on experience and qualifications
Work Arrangement
Full-time position with on-site responsibilities
Team
Collaborative IT support team within a technical services environment
Benefits
- Company-provided tools and equipment for service delivery
- Opportunities for professional development and certifications
- Structured onboarding and mentoring program
- Modern IT infrastructure and support environment
- Employee discounts on selected services
Application Instructions
- Please submit your resume and cover letter
- Applications should include references and availability
- Use the reference number 1383 in the subject line
Possible, depending on individual circumstances and role requirements
