Role Overview
Join a professional IT support team as an Onsite Support Engineer based in Budapest. In this role, you'll provide direct technical assistance to end-users, handling both first and second level support needs across desktop systems, mobile devices, software applications, and connected peripherals.
Key Responsibilities
- Respond to and resolve technical incidents and service requests through both desk-side visits and remote support sessions
- Serve as the primary local contact for IT issues, ensuring timely and effective communication with users
- Diagnose and troubleshoot problems related to workstations, laptops, mobile devices, and associated hardware
- Use ServiceNow to log, track, and resolve support tickets with accurate and detailed documentation
- Assist with onboarding new employees, including provisioning equipment and providing user orientation
- Contribute to internal knowledge resources by maintaining up-to-date troubleshooting guides and process documentation
- Support ongoing improvements to IT service delivery through feedback and participation in optimization efforts
Technology Environment
The role operates within a structured IT environment using ServiceNow as the primary platform for incident and service request management.
Work Location
This is a local position based in Budapest, requiring regular onsite presence to support in-office users and equipment. The role does not support remote work from outside the city.
