About the Role
The engineer will work directly at customer sites to diagnose and fix technical problems, support infrastructure, and ensure minimal downtime through proactive maintenance and responsive service.
Responsibilities
- Diagnose and resolve hardware and software issues on location
- Perform system installations and configuration at client facilities
- Conduct routine maintenance to ensure optimal performance
- Respond promptly to service outages and technical faults
- Document technical problems and resolution steps
- Collaborate with remote teams to escalate complex issues
- Ensure network connectivity and device functionality
- Support end-user computing environments
- Maintain accurate service logs and reports
- Follow established protocols for incident management
- Assist with data backup and recovery operations
- Implement security updates and patches
- Verify system compatibility during upgrades
- Provide technical guidance to non-technical staff
- Monitor system performance metrics
- Troubleshoot connectivity issues across devices
- Replace defective components in computing equipment
- Assist in deploying new workstations and peripherals
- Ensure compliance with IT policies and standards
- Support cloud-connected infrastructure on site
Compensation
Competitive salary based on experience and location
Work Arrangement
Onsite with potential for hybrid flexibility
Team
Collaborative environment with technical teams and client stakeholders
What We Offer
- Opportunities for professional development
- Exposure to diverse technologies and industries
- Supportive team structure
- Investment in technical certifications
Technology Environment
- Work with modern infrastructure and cloud platforms
- Engagement in real-time troubleshooting scenarios
Available for qualified candidates
