AesthetiDocs is looking for a proactive Onboarding & Support Specialist to join our remote team. You will be the first point of contact for new customers, guiding them through implementation and supporting them throughout their journey. Your goal is to ensure every clinic has a smooth and successful start with our platform and feels consistently supported.
What You'll Do
- Guide new clients through the onboarding process, ensuring timely and successful implementation.
- Deliver exceptional support to existing clients via email, chat, and video calls.
- Troubleshoot technical issues and liaise with the product and engineering teams.
- Provide training and walkthroughs to ensure clients fully understand how to use the platform.
- Maintain accurate records of support interactions and client progress.
- Help improve internal documentation and client-facing guides based on common queries.
What We're Looking For
- Experience delivering technical support and software onboarding.
- Strong written and verbal communication and customer service skills.
- Ability to troubleshoot and problem-solve independently.
- Familiarity with SaaS platforms, ideally in healthcare or aesthetics.
- Self-starter with strong time management and remote working skills.
- Analytical mindset and attention to detail.
Nice to Have
- Experience working with CRM, EMR/EPR, or similar platforms.
- Background in the aesthetic or healthcare industry.
Team & Environment
You’ll be a central part of a highly capable, collaborative product team.
Benefits & Compensation
- Room to grow, take ownership, and help shape not just the product, but how the support organization works.
Work Mode
This is a fully remote position.
