At Cyncly, we power businesses that bring spaces to life. We are looking for an Onboarding Specialist to join our team. In this role, you will serve as the main contact for new clients, guiding them from purchase to successful product adoption. You will design digital onboarding journeys, proactively identify challenges to prevent churn, and help drive revenue by promoting training packages.
What You'll Do
- Guide new customers through the onboarding process for a smooth transition to product adoption.
- Conduct kickoff calls, discovery sessions, and onboarding meetings to understand customer goals and success criteria.
- Assist customers with account configuration, setup, and integrations.
- Design, build, and deploy digital onboarding journeys, including automated email sequences, self-service learning paths, in-app guidance, and resource hubs.
- Maintain and iterate on digital onboarding content to improve clarity, engagement, and time-to-value.
- Collaborate with Training, Product, and Customer Success teams to ensure content aligns with product updates and customer needs.
- Proactively promote and sell additional training packages to generate revenue.
- Assist in developing onboarding documentation, playbooks, and identifying areas of need for training content.
- Help with ad hoc support to customers as required.
What We're Looking For
- Excellent verbal and written communication skills.
- Clear pronunciation and good intonation.
- Good listening skills (active listening).
- Customer-focused attitude.
- Flexible and adaptable to different channels.
- Strong planning and organizational skills.
- Ability to use initiative and work autonomously.
- Team player with a collaborative approach.
- Advanced English (C1+).
- Able to work with MS-Office tools.
Nice to Have
- Experience working with online channels, virtual learning platforms, or in a multi-channel environment.
- Experience working within the Kitchen and Bath Design Industry.
Technical Stack
- MS-Office tools
Benefits & Compensation
- National Medical Health Plan (Unimed).
- National Dental Assistance (Unimed).
- Maternity & Paternity extension leave.
- Life Insurance.
- Meal/ Restaurant allowance (Alelo Tudo).
- Home office allowance (if applicable).
- Education Platforms and training funding.
- Gympass, Zenklub (Health app) and Guapeco (Pet Plan).
- Annual Profit Sharing Program.
- Education allowance.
- DayOff as a birthday gift.
- Agreement with pharmacies, restaurants and theaters.
Work Mode
This is a hybrid position based in Brazil.
We are committed to fostering an increasingly diverse and inclusive environment where all voices are valued and celebrated. We prioritize representation from minority groups and recognize that our unique approach stems from the wealth of perspectives brought by our diverse teams. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders committed to your growth.
People with disabilities are welcome at Cyncly!
