Machinio is looking for an Onboarding Coordinator to manage the implementation of our all-in-one SaaS solution for machinery, marine, and service industry dealers. You will guide new clients through their launch, ensuring a smooth transition to the Machinio System.

What You'll Do

Manage end-to-end onboarding for newly acquired clients, acting as their main point of contact.
Use internal tools to design client websites, implementing draft revisions based on feedback.
Collaborate with the tech team to ensure successful migration of client inventory.
Organize and prepare client data for smooth contact imports.
Enable CRM integrations and ensure proper functionality for each client.
Assign UX reviews and ensure they are completed in a timely and effective manner.
Conduct live training sessions to help clients become familiar and confident with the platform.
Coordinate domain pointing and launch logistics for each client’s new website and CRM system.
Participate in weekly collaboration sessions with the Team Lead to provide progress updates and brainstorm solutions.
Maintain a balance between ensuring client satisfaction and achieving internal deadlines and goals.
Stay accountable to individual and team objectives, key results, and performance metrics.

What We're Looking For

Based in Central or Eastern Timezones.
Highly detail-oriented, organized, and proactive.
Able to manage multiple client onboarding projects from start to finish.
Excel at website design and CRM setup.
Learn systems and functionalities quickly.
Excellent communicator.

Team & Environment

You will join an early-stage team handling a fast-growth product, reporting to the Team Lead. The culture is casual, collaborative, and fast-paced with a fun team that hosts in-person events and holiday parties.