Machinio is looking for an Onboarding Coordinator to manage the implementation of our all-in-one SaaS solution for machinery, marine, and service industry dealers. You will guide new clients through their launch, ensuring a smooth transition to the Machinio System.
What You'll Do
- Manage end-to-end onboarding for newly acquired clients, acting as their main point of contact.
- Use internal tools to design client websites, implementing draft revisions based on feedback.
- Collaborate with the tech team to ensure successful migration of client inventory.
- Organize and prepare client data for smooth contact imports.
- Enable CRM integrations and ensure proper functionality for each client.
- Assign UX reviews and ensure they are completed in a timely and effective manner.
- Conduct live training sessions to help clients become familiar and confident with the platform.
- Coordinate domain pointing and launch logistics for each client’s new website and CRM system.
- Participate in weekly collaboration sessions with the Team Lead to provide progress updates and brainstorm solutions.
- Maintain a balance between ensuring client satisfaction and achieving internal deadlines and goals.
- Stay accountable to individual and team objectives, key results, and performance metrics.
What We're Looking For
- Based in Central or Eastern Timezones.
- Highly detail-oriented, organized, and proactive.
- Able to manage multiple client onboarding projects from start to finish.
- Excel at website design and CRM setup.
- Learn systems and functionalities quickly.
- Excellent communicator.
Team & Environment
You will join an early-stage team handling a fast-growth product, reporting to the Team Lead. The culture is casual, collaborative, and fast-paced with a fun team that hosts in-person events and holiday parties.
Benefits & Compensation
- Robust benefits package
- Base salary compensation
Work Mode
This is a fully remote position open to candidates across North America.
