Liberty Tax Service is looking for an Office Supervisor to lead the daily operations of one of our offices within our Managed Operations structure. You will be responsible for providing leadership to office staff, ensuring compliance with company procedures, driving operational performance, and delivering exceptional customer service.

What You'll Do

Manage day-to-day operations of the office, ensuring effective workflow and a professional environment.
Oversee staffing, scheduling, and supervision of office employees including Tax Preparers and administrative personnel.
Monitor and report office performance metrics, addressing any operational issues.
Ensure delivery of exceptional client service throughout the tax season.
Serve as the main point of contact for client concerns, resolving issues quickly and professionally.
Maintain a clean, welcoming office environment that promotes positive customer experience.
Ensure adherence to all company policies and procedures.
Maintain compliance with federal, state, and local regulations applicable to tax operations.
Monitor return preparation accuracy and assist staff with technical or compliance-related questions.
Lead recruitment and onboarding of seasonal staff.
Provide training, coaching, and performance feedback to all office employees.
Foster a collaborative, high-performing team culture.
Execute local marketing strategies to promote office visibility and drive business growth.
Participate in outreach initiatives to attract new clients and build brand awareness.
Ensure completion and submission of daily operational reports.
Maintain organized and accurate documentation for client files, employee schedules, and performance metrics.

What We're Looking For

Strong leadership and organizational skills.
Ability to multitask and prioritize in a fast-paced environment.
Excellent verbal and written communication abilities.
Customer-focused mindset with strong interpersonal skills.
Experience using Microsoft Office Suite and tax preparation software.
Ability to work independently and manage staff performance effectively.
Must have PTIN or be eligible to receive one.
High school diploma or equivalent.
Minimum of 1-2 years of office management or supervisory experience.

Nice to Have

Minimum 3 years previous tax preparation experience.
Associate's degree or higher.
Prior tax preparation or financial services experience.

Technical Stack

Microsoft Office Suite
Tax preparation software

Team & Environment

You will operate within Liberty Tax’s Managed Operations structure, overseeing Tax Preparers and administrative personnel within a single office, and report to Regional Leadership.