U.S. Swim School company is hiring a Office Assistant / Operations Coordinator to manage and coordinate daily front-office operations remotely for a U.S. HVAC and air duct cleaning franchise. This is a high-impact role where you will be a core operational partner, directly supporting daily revenue execution.
What You'll Do
- Answer inbound customer calls professionally and promptly
- Qualify service requests and book jobs accurately
- Input all job details into CRM systems
- Coordinate technician calendars and route efficiency
- Confirm appointments with customers
- Adjust schedules based on cancellations or urgent calls
- Submit and track digital permits where required
- Ensure documentation is complete and compliant
- Prepare and issue invoices
- Track payments and follow up on outstanding balances
- Conduct post-service satisfaction follow-ups
- Request reviews and referrals
- Resolve minor service issues before escalation
What We're Looking For
- Strong English communication skills, both spoken and written
- 2+ years in office administration, operations coordination, or service dispatch
- Experience handling high-volume inbound calls
- Experience with scheduling software or CRM systems
- High attention to detail and organizational discipline
- Ability to overlap with U.S. business hours (PST, CST, EST)
- Professional and quiet remote work setup (PC) with reliable high-speed internet
- Strong Zoom presence and polished communication skills
- Ability to balance client interactions with administrative responsibilities
- Submission of an introductory video is required as part of the hiring process
Nice to Have
- Experience in home services such as HVAC, plumbing, restoration, or cleaning
- Experience with QuickBooks or service-based invoicing
- CRM experience with systems like ServiceTitan, HubSpot, Zoho, or Salesforce
- Experience with permitting systems or municipal portals
Technical Stack
- CRM systems
- Scheduling software
- QuickBooks
- ServiceTitan, HubSpot, Zoho, Salesforce
- Permitting systems or municipal portals
Benefits & Compensation
- Stable, full-time remote work paid in USD
- Direct exposure to U.S. home service operations
- Long-term operational career growth
- Compensation: $1,200 – $1,500 USD per month
Work Mode
This is a fully remote, global position.
