Scalesource is hiring a remote Office Assistant to provide executive and operational support. In this central role, you’ll ensure efficient daily operations by coordinating with customers, supporting sales teams, managing administrative follow-ups, and assisting with logistics. You’ll be the key link between leadership, sales, operations, and our clients.
What You'll Do
- Respond to customer inquiries via phone, email, and messaging platforms.
- Assist customers in booking appointments and provide clear information on services and pricing.
- Follow scripts to qualify leads, collect required information, and route qualified prospects to sales teams.
- Schedule and coordinate appointments efficiently, managing calendars and logistics.
- Provide administrative assistance to sales representatives and follow up internally to ensure tasks are completed.
- Monitor pending tasks, send reminders, and follow up on overdue actions to support team accountability.
- Track daily operational activities, assist in logistics coordination, and help ensure smooth execution of field operations.
- Contact closed clients to request reviews, provide instructions, and follow up to increase completion.
- Assist with QuickBooks Online tasks and operational data entry while maintaining accurate records across systems.
What We're Looking For
- Previous experience in customer service, administrative support, or office coordination roles.
- Strong written and verbal communication skills in English.
- Strong organizational and multitasking abilities.
- Experience working with CRM systems.
- Familiarity with VoIP communication platforms (RingCentral or similar preferred).
- Spreadsheet and data-entry experience.
- Ability to work independently and within distributed teams.
- Reliable high-speed internet connection and a professional remote working environment.
- Computer capable of handling remote work tools.
- Professional spoken and written English.
- Comfortable handling customer conversations with a friendly and confident communication style.
- Professional presence on video calls (Zoom, Meet, etc.).
Nice to Have
- Familiarity with marketing tools such as Canva.
- Basic financial data-entry familiarity.
Technical Stack
- CRM systems
- VoIP platforms (RingCentral or similar)
- QuickBooks Online
- Canva
Team & Environment
You will provide support to leadership, sales teams, and operational teams.
Benefits & Compensation
- Full-time long-term remote opportunity.
- Work with established U.S. companies.
- Professional development opportunities.
- Stable remote career growth path.
- Compensation: $1200 to $1500 USD monthly.
Work Mode
This is a fully remote, work-from-home position.
Scalesource is an equal opportunity employer.
