Scalesource is hiring an Office Assistant / Business Development Coordinator for a full-time remote role. You will be the operational and growth engine for a fast-growing U.S. home services franchise, managing inbound customer interactions, scheduling, and follow-up to drive revenue.
What You'll Do
- Answer inbound calls and online inquiries, serving as the professional first point of contact.
- Qualify leads, gather project details, and schedule on-site estimates efficiently.
- Confirm appointments, send reminders, and track estimate status.
- Conduct disciplined follow-ups on open bids to communicate with customers and move deals forward.
- Escalate hot opportunities to the owner to help maintain consistent conversion momentum.
- Maintain accurate CRM updates, tracking lead source, status, and next steps.
- Monitor response time and follow-up cadence, preparing weekly pipeline summaries.
- Ensure clean, organized data management.
- Follow up with warm or inactive leads and assist with light outbound outreach.
- Support review requests, referral generation, and past customer reactivation.
- Assist with local marketing campaign follow-ups.
- Help with documentation, reporting, and internal communication between office and field.
- Support invoicing, basic financial tracking, and organized digital file maintenance.
- Assist with customer service issue resolution.
What We're Looking For
- Strong spoken and written English communication skills.
- 2+ years of experience in administrative support, sales coordination, or service-based office roles.
- Proven experience handling inbound customer communication.
- Hands-on experience working with CRM systems.
- Strong follow-up discipline and organizational skills.
- Availability to overlap with U.S. business hours.
Nice to Have
- Experience in home services industries like roofing, gutters, HVAC, plumbing, or restoration.
- Background supporting sales teams or estimators.
- Experience with HubSpot, ServiceTitan, Zoho, Salesforce, or similar CRM platforms.
- Previous responsibility for tracking bids or proposals.
Technical Stack
- HubSpot
- ServiceTitan
- Zoho
- Salesforce
Team & Environment
You will serve as the essential bridge between inbound leads, field estimators, and closed revenue in this fast-growing company.
Benefits & Compensation
- Stable, full-time remote work paid in USD.
- Compensation: $1,200 – $1,500 USD per month.
Work Mode
This is a fully remote position open to candidates globally.
