Scalesource is hiring an Office Assistant / Business Development Coordinator for a full-time remote role. You will be the operational and growth engine for a fast-growing U.S. home services franchise, managing inbound customer interactions, scheduling, and follow-up to drive revenue.

What You'll Do

Answer inbound calls and online inquiries, serving as the professional first point of contact.
Qualify leads, gather project details, and schedule on-site estimates efficiently.
Confirm appointments, send reminders, and track estimate status.
Conduct disciplined follow-ups on open bids to communicate with customers and move deals forward.
Escalate hot opportunities to the owner to help maintain consistent conversion momentum.
Maintain accurate CRM updates, tracking lead source, status, and next steps.
Monitor response time and follow-up cadence, preparing weekly pipeline summaries.
Ensure clean, organized data management.
Follow up with warm or inactive leads and assist with light outbound outreach.
Support review requests, referral generation, and past customer reactivation.
Assist with local marketing campaign follow-ups.
Help with documentation, reporting, and internal communication between office and field.
Support invoicing, basic financial tracking, and organized digital file maintenance.
Assist with customer service issue resolution.

What We're Looking For

Strong spoken and written English communication skills.
2+ years of experience in administrative support, sales coordination, or service-based office roles.
Proven experience handling inbound customer communication.
Hands-on experience working with CRM systems.
Strong follow-up discipline and organizational skills.
Availability to overlap with U.S. business hours.

Nice to Have

Experience in home services industries like roofing, gutters, HVAC, plumbing, or restoration.
Background supporting sales teams or estimators.
Experience with HubSpot, ServiceTitan, Zoho, Salesforce, or similar CRM platforms.
Previous responsibility for tracking bids or proposals.