Patrique Mercier Recruitment is seeking a Norwegian Speaking Support Center Analyst to join a remote team in Greece. You will be responsible for providing exceptional support directly to Norwegian-speaking clients and users, resolving their inquiries and issues efficiently. You will work collaboratively with internal teams to deliver an outstanding service experience.
What You'll Do
- Act as the primary point of contact for Norwegian-speaking clients, managing inquiries through phone, email, and chat.
- Diagnose, troubleshoot, and resolve various technical issues and product-related questions to ensure customer satisfaction.
- Document and log all customer interactions and resolutions accurately in the support ticketing system.
- Provide assistance to clients in understanding product features and functionalities.
- Collaborate with other departments to escalate complex issues and continuously improve support mechanisms.
- Monitor ticket progress and follow up with customers to ensure prompt resolution.
- Keep abreast of new products, updates, and industry best practices to enhance service delivery.
What We're Looking For
- Fluency in Norwegian and English, with excellent written and verbal communication skills.
- Strong analytical and troubleshooting skills to effectively assist clients.
- Able to manage multiple tasks and prioritize effectively in a dynamic environment.
- Dedication to high-quality customer service and teamwork.
- A willingness to learn and adapt to new technologies and processes as needed.
Nice to Have
- Experience in a customer support or IT support role is beneficial.
- Proficiency in using support ticketing systems and CRM tools is an advantage.
Technical Stack
- Support ticketing systems
- CRM tools
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This role operates in a remote capacity from within Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
