Patrique Mercier Recruitment is looking for a Norwegian Speaking Remote Support Specialist to provide technical assistance and customer service to our Norwegian-speaking clientele. You will be the primary point of contact, ensuring a seamless and positive customer experience by effectively resolving inquiries and technical issues.

What You'll Do

Deliver top-notch support to Norwegian-speaking customers through remote channels such as phone, email, and chat.
Identify, diagnose, and troubleshoot a wide range of technical problems related to software and hardware.
Walk customers through troubleshooting steps and provide clear and concise solutions.
Document all support interactions accurately in the support system and maintain thorough case records.
Work closely with technical teams to escalate and address complex issues promptly.
Follow up with clients to ensure their satisfaction and to confirm that their issues have been successfully resolved.
Stay informed about product updates and industry developments to provide informed, quality support.

What We're Looking For

Fluency in Norwegian and English, with strong communication skills both verbally and in writing.
Strong analytical and problem-solving skills with the ability to troubleshoot effectively.
Excellent interpersonal skills and a strong commitment to customer service excellence.
Ability to work independently in a remote setting while managing multiple tasks efficiently.
Interest in technology and a passion for continuous professional development in the tech industry.