Patrique Mercier Recruitment is looking for a Norwegian Speaking HealthTech Support Specialist to deliver high-quality technical support to our Norwegian-speaking clients. You will be the primary point of contact for resolving software and hardware issues with our health technology products.
What You'll Do
- Deliver high-quality technical support to Norwegian-speaking clients using HealthTech products through phone, email, and live chat.
- Identify, diagnose, and resolve software and hardware issues related to health technology applications.
- Educate clients on product features, functionalities, and best practices for effective use in a healthcare setting.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Collaborate with product development and technical teams to escalate issues and provide feedback for product enhancements.
- Engage in proactive follow-ups with customers to ensure full resolution of their issues and encourage user satisfaction.
- Stay informed about industry trends, product updates, and advances in health technology to continuously improve support services.
What We're Looking For
- Fluency in Norwegian and English, with strong verbal and written communication skills.
- Experience in a customer support role.
- Solid technical troubleshooting capabilities and familiarity with health technology applications.
- Excellent customer service skills and a strong capacity to empathize with clients.
- Ability to work independently in a remote environment and efficiently manage multiple tasks.
- A commitment to ongoing learning and professional development in health technology.
Nice to Have
- Experience within the health technology or healthcare sector.
- Proficiency with remote support tools and experience using CRM systems.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is a fully remote position.
