Patrique Mercier Recruitment is seeking a Norwegian Speaking End User Support Specialist to provide technical assistance to clients. You will resolve technical concerns and ensure a positive user experience for Norwegian-speaking users.
What You'll Do
- Provide top-notch support to end users in Norwegian through various channels, including phone, email, and chat.
- Identify, troubleshoot, and resolve technical issues related to hardware, software, and network operations.
- Guide users on effectively utilizing different applications and systems.
- Maintain accurate records of support interactions and resolutions using a ticketing system.
- Collaborate with technical teams to escalate intricate issues and propose improvements to support processes.
- Ensure follow-up with users to confirm that their issues are resolved and that they are satisfied with the support received.
- Stay updated with new technologies and updates to continuously improve service delivery.
What We're Looking For
- Fluency in Norwegian and English is essential, with excellent communication skills in both writing and speaking.
Nice to Have
- Previous experience in end user support or a customer service role is highly desirable.
- Familiarity with support ticketing systems and remote support tools is beneficial.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Patrique Mercier Recruitment is an equal opportunity employer.
