TPG Hotels & Resorts is looking for a Night Auditor to join our team. As a crucial member of the hotel staff, you will be responsible for overseeing the financial and administrative activities during the night shift, ensuring smooth overnight operations and guest satisfaction.
What You'll Do
- Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere.
- Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
- Process check-ins and check-outs for guests arriving and departing during the night hours.
- Manage reservations and room assignments, ensuring accurate information and availability.
- Handle phone calls, take messages, and provide information to guests as needed.
- Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
- Ensure compliance with data protection and privacy regulations when handling guest information.
- Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations.
- Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
- Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
- Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
- Post charges, payments, and adjustments to guest accounts accurately.
- Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
- Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
- Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.
What We're Looking For
- High School Education, or an equivalent of previous experience.
- Proven experience in hotel front office operations or guest services.
- Excellent communication and problem-solving abilities.
- Proficiency in hotel management software and computer systems.
- Experience with Microsoft Office applications.
Technical Stack
- Hotel management software
- Microsoft Office applications
Benefits & Compensation
- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan
- Paid Time Off, Vacation and Holidays
- Employee Assistance Program
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
Work Mode
This is an onsite position.
TPG Hotels & Resorts is an EEO/VET/DISABLED employer.
