Hotel Equities is hiring a Night Auditor for the Overnight Shift (11 PM-7 AM) at the Baymont in Lubbock, TX. You’ll be the first point of contact for guests, providing warm, knowledgeable service while ensuring hotel safety protocols. You’ll work within a team-driven and values-based culture.

What You'll Do

Check guests in and out, issue room keys, and provide information on hotel services.
Collect required identification at check-in per local legislative requirements.
Answer phones promptly and courteously, and up-sell rooms to maximize revenue.
Record, process, and respond to all guest calls, messages, requests, questions, or concerns.
Resolve any late or disputed charges during guest checkout.
Accurately process all cash and credit card transactions using established procedures.
Issue, control, and release guest safe-deposit boxes.
Communicate outstanding guest requests or issues to management for follow-up.
Take action to solve guest problems using appropriate service recovery guidelines.
Follow established hotel safety protocols and report any incidents or security concerns immediately.
Book guest reservations, process cancellations, and handle information updates.
Work as part of a team and communicate with other departments to ensure quality service.
Perform other assigned duties like guest room tours and concierge services.

What We're Looking For

High School diploma, Secondary qualification, or equivalent.
Ability to frequently stand for extended periods and lift items up to 50 pounds.
Ability to handle objects and computer equipment.
Basic computer skills to operate property management and reservations systems.
Passion for people and service with strong communication skills.
Proficient reading and writing abilities for completing paperwork and logs.
Basic math skills for handling cash and credit transactions.
Problem-solving, reasoning, and training abilities.
Ability to work a flexible schedule including nights, weekends, and holidays.