Hotel Equities is hiring a Night Auditor for the Overnight Shift (11 PM-7 AM) at the Baymont in Lubbock, TX. You’ll be the first point of contact for guests, providing warm, knowledgeable service while ensuring hotel safety protocols. You’ll work within a team-driven and values-based culture.
What You'll Do
- Check guests in and out, issue room keys, and provide information on hotel services.
- Collect required identification at check-in per local legislative requirements.
- Answer phones promptly and courteously, and up-sell rooms to maximize revenue.
- Record, process, and respond to all guest calls, messages, requests, questions, or concerns.
- Resolve any late or disputed charges during guest checkout.
- Accurately process all cash and credit card transactions using established procedures.
- Issue, control, and release guest safe-deposit boxes.
- Communicate outstanding guest requests or issues to management for follow-up.
- Take action to solve guest problems using appropriate service recovery guidelines.
- Follow established hotel safety protocols and report any incidents or security concerns immediately.
- Book guest reservations, process cancellations, and handle information updates.
- Work as part of a team and communicate with other departments to ensure quality service.
- Perform other assigned duties like guest room tours and concierge services.
What We're Looking For
- High School diploma, Secondary qualification, or equivalent.
- Ability to frequently stand for extended periods and lift items up to 50 pounds.
- Ability to handle objects and computer equipment.
- Basic computer skills to operate property management and reservations systems.
- Passion for people and service with strong communication skills.
- Proficient reading and writing abilities for completing paperwork and logs.
- Basic math skills for handling cash and credit transactions.
- Problem-solving, reasoning, and training abilities.
- Ability to work a flexible schedule including nights, weekends, and holidays.
Nice to Have
- Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
Technical Stack
- Property management and reservations systems.
Team & Environment
You will work as part of a team and communicate with other departments per hotel procedures. You’ll report to the supervisor or manager on duty.
Benefits & Compensation
- Team Driven and Values Based Culture
- Medical, Dental, and Vision coverage
- Vacation & Holiday Pay
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities and Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Life insurance
- Parental leave
- Referral program
Work Mode
This is an onsite position located in Lubbock, TX.
