The Neuroscience Specialist at Otsuka America Pharmaceutical, Inc. enhances customer engagement and thought leadership within the CNS therapeutic area by engaging healthcare providers (HCPs) through in-person, virtual, and digital tools. The role delivers expert product and condition information, organizes educational initiatives, and contributes to local business strategy through insights and cross-functional collaboration.
What You'll Do
- Personally engage customers through various virtual or digital tools.
- Direct customers to other colleagues, such as Customer Service Specialists (CSS), as needed.
- Ensure customer requests are met and solicit feedback on the quality of engagement.
- Facilitate speaker programs to share knowledge and insights.
- Organize local provider groups for discussions on experiences and outcomes with local/regional leaders.
- Elevate opportunities and feedback to the Area Business Lead, including local market insights.
- Collaborate compliantly with the ecosystem team to adjust targeting and call point plans.
- Action on insights collected from customer-facing roles to inform local strategy and business goals.
- Conduct proactive outreach to HCPs on topics such as product access, on-label information, and established patient care guidance.
- Engage customers through various virtual or digital tools and direct them to other colleagues (e.g., CSS) as needed.
- Facilitate speaker programs and organize local provider groups for discussions on experiences and outcomes with local/regional leaders.
- Elevate opportunities and feedback to the Area Business Lead, including local market insights to inform local strategy and business goals.
What We're Looking For
- A minimum of 2 years of pharmaceutical or medical device sales experience.
- Must reside within a commutable distance of 50 miles from the primary city in the sales territory.
- Previous cross-functional industry experience in commercial life sciences or related industry.
- 4 or more years of experience working in a sales role with HCPs, ideally representing multiple products.
- Ability to work in an ambiguous environment undergoing transformation.
- Demonstrates a commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with Company policies and guidance.
- Ability to assimilate and communicate complex clinical and product information.
- Valid U.S. driver’s license and acceptable driving record.
- Overnight travel may be required depending on territory geography.
Nice to Have
- Prior experience in CNS, psychiatry, or ADHD.
- Experience launching a new product or new indication.
Technical Stack
- Virtual engagement tools
- Digital communication platforms
- Promotional materials
- Sales data reporting systems
- Payer guidelines and reimbursement procedures
Team & Environment
Cross-functional collaboration with Medical (MSLs), Market Access, and Patient Support teams. Reports to the respective Area Business Lead.
Benefits & Compensation
- Comprehensive medical coverage
- Dental coverage
- Vision coverage
- Prescription drug coverage
- Company provided basic life insurance
- Accidental death & dismemberment insurance
- Short-term disability insurance
- Long-term disability insurance
- Tuition reimbursement
- Student loan assistance
- Generous 401(k) match
- Flexible time off
- Paid holidays
- Paid leave programs
- Other company provided benefits
- Base salary range: Minimum $107,362.00 - Maximum $166,750.00
- Incentive opportunity
Work Mode
Role is based in West Jordan UT or Bingham Canyon UT. Position involves in-person, virtual, and digital engagement. Candidates must reside within a 50-mile commutable distance from the primary city in the territory. Overnight travel may be required.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
